Removal instructions from Symantec Security Response Team

The following instructions pertain to all Symantec antivirus products that support Security Risk detection.

1. Update the definitions.
2. Close all open Internet Explorer windows.
3. Run a full system scan.
4. Reverse the changes that were made to the registry.
5. Delete any added lines from the system Hosts file.
6. Reset the Internet Explorer home page.
7. Reset the Internet Explorer search page.

• Running LiveUpdate, which is the easiest way to obtain virus definitions: These virus definitions are posted to the LiveUpdate servers once each week (usually on Wednesdays), unless there is a major virus outbreak. To determine whether definitions for this threat are available by LiveUpdate, refer to the Virus Definitions (LiveUpdate).
• Downloading the definitions using the Intelligent Updater: The Intelligent Updater virus definitions are posted daily. You should download the definitions from the Naked Security Web site and manually install them. To determine whether definitions for this threat are available by the Intelligent Updater, refer to the Virus Definitions (Intelligent Updater).
  
  The Intelligent Updater virus definitions are available: Read "How to update virus definition files using the Intelligent Updater" for detailed instructions.

a. If any files are detected as Adware.CSearch you may see one or more of the following options:

Note: This applies only to versions of Norton AntiVirus that support Security Risk detection. If you are running a version of Symantec AntiVirus Corporate Edition that supports Security Risk detection, and Security Risk detection has been enabled, you will only see a message box that gives the results of the scan. If you have questions in this situation, contact your network administrator.
• Exclude (Not recommended): If you click this button, it will set the threat so that it is no longer detectable. That is, the antivirus program will keep the security risk on your computer and will no longer detect it to remove from your computer.
  
• Ignore or Skip: This option tells the scanner to ignore the threat for this scan only. It will be detected again the next time that you run a scan.
  
• Cancel: This option is new to Norton Antivirus 2005. It is used when Norton Antivirus 2005 has determined that it cannot delete a security risk. This Cancel option tells the scanner to ignore the threat for this scan only, and thus, the threat will be detected again the next time that you run a scan.
  
  To actually delete the security risk:
  • Click its file name (under the Filename column).
  • In the Item Information box that displays, write down the full path and file name.
  • Then use Windows Explorer to locate and delete the file.
    
    If Windows reports that it cannot delete the file, this indicates that the file is in use. In this situation, complete the rest of the instructions on this page, restart the computer in Safe mode, and then delete the file using Windows Explorer.
    
• Delete: This option will attempt to delete the detected files. In some cases, the scanner will not be able to do this.
  • If you see a message, "Delete Failed" (or similar message), manually delete the file.
  • Click the file name of the threat that is under the Filename column.
  • In the Item Information box that displays, write down the full path and file name.
  • Then use Windows Explorer to locate and delete the file.
    
    If Windows reports that it cannot delete the file, this indicates that the file is in use. In this situation, complete the rest of the instructions on this page, restart the computer in Safe mode, and then delete the file using Windows Explorer.

• Click Start > Run.
• Type regedit
  
  Click OK.
  
• Navigate to and delete the following keys:
  
  HKEY_CLASSES_ROOT\CLSID\{064CB07A-9ECD-46FD-8E10-1D3C5FF218CA}
  HKEY_CLASSES_ROOT\CLSID\{D8FA0364-7866-40A7-B340-A6069265AD9F}
  HKEY_CLASSES_ROOT\Interface\{09C33C5E-2B76-47FE-B97B-9788235A3876}
  HKEY_CLASSES_ROOT\Interface\{F250A919-FB4B-4120-9F2E-E5FE03FB8202}
  HKEY_CLASSES_ROOT\TypeLib\{DEB0BC8B-7405-4B97-9489-89D72C27678A}
  HKEY_CLASSES_ROOT\Csearch.Band
  HKEY_CLASSES_ROOT\Csearch.Band.1
  HKEY_CLASSES_ROOT\Csearch.Redirect
  HKEY_CLASSES_ROOT\Csearch.Redirect.1
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{D8FA0364-7866-40A7-B340-A6069265AD9F}
  HKEY_ALL_USERS\Software\ISTechnologies
  
  
• Navigate to the subkey:
  
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar
  
  
• In the right pane, delete the value:
  
  {D8FA0364-7866-40A7-B340-A6069265AD9F}
  
  
• Navigate to the subkey and restore the value if appropriate:
  
  HKEY_ALL_USERS\Software\Microsoft\Internet Explorer\SearchUrl
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Search
  HKEY_ALL_USERS\Software\Microsoft\Internet Explorer\Main
  
  
• Exit the Registry Editor.